FAQs

Does the nTouchTV IPTV service recognize V-Chip technology?
No.  nTouchTV is working on developing enhancements that will allow more program filtering such as that which exists within the V-Chip technology. As these enhancements become available, nTouchTV will advise their customers and provide more information on how to utilize these features.

Are the nTouchTV channels/programming closed captioned?
The nTouchTV IPTV service does not recognize the electronic codes used for closed captioning. nTouchTV is working on developing enhancements that will allow for this type of feature to be available in the future. As these enhancements become available, nTouchTV will advise their customers and provide more information on how to utilize these features.

What wireless spectrum does the nTouchTV IPTV set-top box use?
The nTouchTV IPTV set-top box recognizes the wireless-G technology, which is currently the most widely used router frequency. If you have an older router, such as wireless-B only, it is recommended that you upgrade to the newer and faster wireless “G” router. The nTouchTV IPTV set-top also works with the newest, fastest and broadest in range router frequency, wireless "N". When setting up the router configuration, choose “b & g mixed” or “mixed" for the best results.

What encryption level does the nTouchTV IPTV set-top box recognize?
Currently the set-top box will recognize encryption as high as WEP2, or 128 bit encryption. The nTouchTV IPTV set-top box does not work with WPA or WPA2 levels of security at this time. nTouchTV is looking into enhancements that will allow for this type of feature to be available in the future. As these enhancements become available, nTouchTV will advise their customers and provide more information on how to utilize these features.

I use WPA or greater security for my wireless home network and I want nTouchTV IPTV. What can I do in order to receive nTouchTV IPTV?
You can either lower your security to WEP or purchase a wireless network bridge that is capable of connecting to your WPA (or higher) wireless system. The nTouchTV IPTV set-top box can then be hard-wired (with an Ethernet cable) to the wireless bridge, thereby not compromising the security of your wireless network. The wireless network bridge is installed next to the nTouchTV set-top box which is placed near the TV you will be viewing nTouchTV on.

Also, for the similar price of a wireless network bridge you can purchase two PlugLink Ethernet adaptors which will connect your nTouchTV IPTV box to the Internet using the electrical lines in your home. One PlugLink device is connected to your wireless router, the other is plugged directly into the wall electrical outlet where your nTouchTV IPTV box will be installed. This allows you to keep your WPA security for your wireless settings while connecting your IPTV box to a fast, wired Internet connection anywhere in your house.

Go to www.buyasoka.com for more information or to purchase your PlugLink device today!

What do I need to know about using the remote control?
The nTouchTV IPTV remote control is user-friendly once you know what each button does.

1. To access the Main Menu page, press the HOME button on the remote. If you are watching a program and want to go to the Main Menu, you have to first press the STOP button on the remote and then press the HOME button.

2. To access the page previous page, press the RETURN button on the remote. If you are watching a program and want to go to the previous page, you have to first press the STOP button on the remote and then press the RETURN button.

Please note: On the remote control, the Ch. + and Ch. - are interchanged. To change the channel to a higher channel number, you would press the UP arrow on the remote, even though the remote label says Ch. - and the same applies to changing the channel to a lower number.

What do I do if I need a replacement remote control?
A remote control can be replaced by calling 1-877-nTouchTV. There is a charge associated with the replacement remote and includes shipping and handling. Other replacement parts can be purchased with nTouchTV in the same way.