This Privacy Policy applies to nTouchTV customers. Please read this Privacy Policy carefully. Before using or continuing to use the nTouchTV service, you must agree to this Policy. This Privacy Policy is available online at www.ntouchtv.com/eng/privacy-policy.html.
INFORMATION COLLECTED BY NTOUCHTV
nTouchTV collects the following information about you as you use the Services:
Account Information: Account Information comprises your contact information, billing and payment information, and Equipment Information. Account Information does not include any Usage Information. It also includes information about your services and account such as, information about purchases you made using the Services, charges you have incurred (whether recurring or one-time), payments you have made, your Social Security number and/or credit card information, passwords and usernames. It also includes level of service (for example, your package subscription) and service history (for example, service issues and resolutions).
Contact Information. Information that allows someone to identify or contact you, including, for example: your name, address, telephone number, and email address. nTouchTV and its contractors that provide you with services obtain your Contact Information when you order Services. Contact Information may also be publicly available from other sources.
Equipment Information. Includes equipment IDs, serial numbers and equipment settings and software. This information may be associated with other Account Information.
Diagnostic Information. Means detailed technical information about the operation of your equipment, such as memory consumption, feature usage, firewall logs, response times and IP address and system information. Diagnostic Information may be associated with your Account Information and is collected automatically through your equipment.
Usage Information. Usage Information means information about the Service and programming that you use.
Aggregated Information. Account Information, Contact Information, Equipment Information, Diagnostic Information and Usage Information may be aggregated (that is, combined with other customers' information). When aggregated, your information is not associated with your Contact Information or other information that would identify you individually.
HOW NTOUCHTV USES YOUR INFORMATION
Account Information. nTouchTV uses your Account Information to initiate and provide your Service and to respond to your questions or problems. We use Account Information to bill you for your Services and for purchases made through your Services. We also use Account Information to communicate with you regarding service updates as well as offers and promotions for features and services and to exclude you from offers for services you may already have.
Diagnostic Information. nTouchTV uses Diagnostic Information to detect security breaches, to better market the Services to you and to others, for quality control and product improvement purposes, and for technical troubleshooting purposes.
Transaction Information. nTouchTV uses your Transaction Information for billing purposes and to determine which offers and promotions we will communicate to you. Your Transaction Information also helps us to enhance your communications and entertainment experience with customized content and advertising.
Usage Information. nTouchTV uses Usage Information to personalize your Services, to recommend content, and to select advertisements or other promotions for you based upon your interests. Your nTouchTV STB uses Usage Information to provide content.
Aggregated Information. nTouchTV uses Aggregated Information to troubleshoot technical issues, measure audiences, generate demographic profiles, analyze viewing trends and patterns, and for other marketing and research purposes.
HOW NTOUCHTV SHARES YOUR INFORMATION
nTouchTV Family. The provider of your Service shares Account Information, Diagnostic Information, Transaction Information, and Usage Information within the nTouchTV family of companies in order to fulfill product and service orders, provide customer service, provide billing services, provide repair and maintenance services, and for marketing purposes.
Third Parties. nTouchTV does not share your information with third parties, including advertisers, for their marketing purposes. We may disclose Aggregated Information to third parties including advertisers, content providers, market research companies and other organizations.
Service Providers. nTouchTV uses select third parties to enable all or part of your Services. These parties will receive certain Account Information, Equipment Information, Diagnostic Information, Transaction Information, and Usage Information. By contract, these parties may only use the information provided in order to provide Services, customer support, and product development and support.
Transactions/Requests with Third Parties. You may choose to use your Service to purchase goods/services from third party providers. These providers may receive information necessary to effectuate the transaction or request (that is, Transaction Information and Account Information). This Information may come directly from you or from nTouchTV (only disclosed upon your affirmative response to an offer).
Contractors. nTouchTV uses third parties to help with some of our operations. These third parties may have access to Account Information, Diagnostic Information, Transaction Information, and anonymous Usage Information for a specific purpose (anonymous information is not associated with your Contact Information or other information that would identify you individually). For example, a shipping contractor may need your Account Information for shipping purposes, a marketing contractor may need your Account Information to communicate with you (via telephone, e-mail, or mail). By contract, these parties may only use the information we provide in order to perform specific tasks.
Legal Obligations/Fraud. While your Account Information may be personal to you, these records constitute business records that are owned by nTouchTV. As such, nTouchTV may disclose such records to protect its legitimate business interests, safeguard others, or respond to legal process. Specifically, nTouchTV provides Account Information to collection agencies and/or credit bureaus. We may disclose your information in response to subpoenas, court orders, or other legal process, or to establish or exercise our legal rights or defend against legal claims. We may also use your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of nTouchTV Customer Service Agreement or the Acceptable Use Policy, or as otherwise required or permitted by law.
How you can review your Information nTouchTV will address any concerns about applicable privacy policies or inaccuracies regarding your account and transaction information. You can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Changes to This Privacy Policy nTouchTV may make a material change to this Privacy Policy with advance notice of at least 30 days (using an email address you have provided to nTouchTV and by posting a prominent announcement on its Web site) so that you can determine whether to continue your Service. Please periodically check our sites for changes to this Privacy Policy.
Dated: January 1, 2010
